Store Policies

All Sales Final

All purchases made through Native Knots are final. We do not offer refunds, returns, or exchanges under any circumstances, except as outlined below.

By completing a purchase, you acknowledge and agree to these terms.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, you must contact us within 7 days of delivery.

To process your request, we may require proof of the issue, including photos or videos and order details.

We reserve the right to determine eligibility for replacement or resolution at our discretion.

Custom Orders

All custom, personalized, or made-to-order items are final sale and are not eligible for refunds, returns, or exchanges.

Order Accuracy

Customers are responsible for ensuring that all order details, including product selection, quantity, and shipping information, are correct before completing checkout.

Native Knots is not responsible for errors made during the ordering process.

Shipping Disclaimer

Once an order has been shipped, Native Knots is not responsible for delays, lost packages, or items marked as delivered by the shipping carrier.

Any shipping-related issues should be addressed directly with the carrier.

Chargebacks & Disputes

By placing an order, you agree to contact us first to resolve any issues before initiating a chargeback or dispute.

Fraudulent or abusive chargebacks may be contested using evidence, including confirmation of policy agreement at checkout.

Contact

For any issues related to your order, please contact us promptly. We are committed to addressing valid concerns in a fair and reasonable manner.